We read every message. For anything urgent about your safety, contact local emergency services first (112 in India).
01General questions
For help with your account, clubs, events or privacy requests, write to support@groupiie.com. You can also message us on Instagram at @groupiie.club.
02Grievance Officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
| Name | Raman Tungal |
|---|---|
| grievance@groupiie.com | |
| Location | Ahmedabad, Gujarat, India |
03How to raise a complaint
Send an email to the Grievance Officer with:
- your name and the email address on your account, if you have one;
- the link to the club, event or profile you are complaining about;
- what is wrong, and any evidence such as screenshots.
You can also use the Report link on any club or event page, which fills in the link for you.
04What happens next
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days.
- Complaints about content that exposes a person’s private parts, shows them in full or partial nudity or in a sexual act, or is an impersonation such as morphed images are acted on within 24 hours.
- If you are not satisfied, you can appeal to the Grievance Appellate Committee under the IT Rules, or, for privacy matters, complain to the Data Protection Board of India.